Privacy Policy

In this Privacy Policy, we explain how we collect, use, disclose and protect the personal information of our Users (as defined below).

You are a “User” if you are an individual and you access our website located at [https://www.cookin.com] or related links (collectively, the “Site”), install or use our mobile application(s) (the “Mobile App”), install or use any other software supplied by us, access any information, function, feature, application, product or service made available by us or register an account with us (collectively, the “Service”).

Your “personal information” means any information about you as defined in applicable Privacy Laws and includes information such as your full name, address, postal code, email address and geographic location. It may also include information on how you use the Service. It does not include business contact information or certain publicly available information.

We may collect personal information when you provide it to us, including by way of your interaction with us and your access and use our Service. We try to minimize the collection of personal information to only what is reasonable and necessary to provide our Service and to develop, assess and improve our Service. We only collect personal information if non-identifying information is not sufficient for this purpose.

We may collect the following categories of personal information about you:

• identifiers, which may include your name, address, email address, telephone number, social media ID, user ID, username or screen name, password, IP address or MAC address;
• commercial information, which may include payment, banking or other financial information;
• internet or network activity, which may include your operating system type and version, web server type and version, PHP version, database type and version, cookie information, device information, browsing information, browsing activities, platform use data, mobile application use data, referring domain, destination domain, destination path, performance, security, software configuration, website user statistics, viewing activity and communication preferences;
• mobile device information, which may include your mobile phone number, mobile country code, unique device identifier, mobile advertising identifier (assigned by your mobile platform), information about your mobile device screen size, date and time of mobile device use and other mobile device-related information;
• geolocation information, which may include geographical information derived from your IP address, MAC address or device GPS;
• audio, visual or electronic information, which may include screen sharing views or any data contained in files uploaded, emailed or otherwise provided by you;
• information from third parties (where you have authorized it); and
• other information, which may include the contents of your communications with us, whether through email, social media, telephone or otherwise, and inferences we may make from other personal information we collect.

We may use or disclose the personal information we collect about you for the following purposes:

• to verify your identity;
• to contact you or your designated representatives;
• to manage the administration of your account,
• to provide you with our Service;
• to maintain and improve our Service;
• to develop new services;
• to advertise, market and promote our Service
• to identify new users or customers;
• to measure our performance;
• to tailor the content and advertising on our Site and other services;
• to manage your preferences;
• to provide a more personalized user experience;
• to monitor your compliance with any of your agreements with us;
• to satisfy our legal, regulatory, custodial and tax reporting requirements;
• to establish our legal rights or defend against legal claims;
• to protect you, us and others from fraud and error and to safeguard our business interests;
• to collect debts owed to us;
• to manage or transfer our assets or liabilities, which may include in the event of an acquisition, disposition, merger, amalgamation or other business transition or transaction; and
• for any other purpose which we disclose to you from time to time.

If we ever wish to use or disclose the personal information we collect about you for a purpose not previously identified, the new purpose will be disclosed to you prior to such use or disclosure and your consent to such use or disclosure will be sought (unless such use or disclosure is required or authorized by law).

To the extent permitted by applicable law, we may disclose the personal information we collect about you to the following third parties:

• our affiliates, agents or business partners;
• our service providers, which may include service providers of website hosting, payment processing, product delivery, accounting services, legal services, tax services, consulting, professional advising, surveys, market research, data analysis, reporting, and marketing;
• a purchaser, investor, new affiliate or other successor in the event that we or any affiliate, portion, group or business unit of us undergoes an acquisition, disposition, merger, amalgamation or other business transition or transaction;
• legal, governmental, regulatory, tax or judicial authorities (“Authorities”) to comply with any law, directive, judicial or administrative order, legal process, investigation, warrant, subpoena, government request, regulatory request, law enforcement or as otherwise required or authorized by law or such Authorities; and
• other third parties, including (a) to whom you have authorized us to disclose your personal information, (b) to investigate, prevent or take action regarding suspected illegal activities, fraud or violations of the Agreement, (c) to protect the safety or the security of persons or property, and (d) to the extent we believe is reasonable and necessary for the purposes set out in this Privacy Policy.

Whenever we disclose personal information to third parties, we try to minimize the disclosure of personal information to only what is reasonable and necessary for the third party to fulfill the particular purpose for disclosure. We also require, by contractual means, that the third party maintain and protect the confidentiality of the disclosed personal information to the same degree as it if were in our possession.

At times, we may transfer your personal information outside of Canada, including to third parties outside of Canada who may perform services for us which involve some of the personal information we collect about you. Accordingly, some of your information may be processed or stored in the jurisdiction where the third party is located. This information is subject to both the laws of Canada and the laws of the third party’s jurisdiction and may be accessible by the Authorities of other jurisdictions. When we transfer personal information to third parties, we ensure by contractual means that the transferred personal information is protected to the same degree as if it were in our possession.

We will not collect, use or disclose your personal information without first obtaining your consent (except where required or authorized by law). Your consent can be express, implied or given through an authorized representative, such as a lawyer, agent or broker.

By accessing or using our Site or Service or voluntarily providing your personal information to us, you are consenting to the collection, use and disclosure of your personal information in accordance with this Privacy Policy

You may withdraw all or part of your consent for us to collect, use or disclose your personal information in accordance with this Privacy Policy at any time upon reasonable notice to us in writing, subject to legal, contractual or other restrictions. The withdrawal of your consent may affect our ability to provide you with the same access to or use of our Service.

You may also withdraw all or part of your consent to receive promotional emails from us by following the opt out instructions provided in such emails. If you opt-out, we may still send you non-promotional emails, such as messages about your account or our ongoing business relations.

We maintain physical, electronic and procedural controls consistent with regulatory standards to protect the personal information in our custody or control. Reasonable measures, such as system access security controls, safeguards to detect and prevent security system failures, restricted access, and employee training, have been implemented to help protect personal information from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. We also take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by the third parties who assist us in providing products and services to you. However, please note that complete and permanent confidentiality and security cannot be guaranteed when information is transmitted electronically.

You can also play an important role in protecting your personal information. For example, you should:

• create a strong and unique password for your user accounts;
• never share your user accounts or passwords with anyone (note that we will never ask you for your password, including in any unsolicited communication such as letters, telephone calls or emails);
• log out of your user account each time you are finished using it, especially if you share your device with others;
• use a strong and unique password on your device; and
• never post information on our Site that you do not want to be viewed or used by others.

If you have questions or complaints with respect to our privacy policies and practices or if you wish to request access to, or correction of, your personal information under our care and control, please contact our Privacy Officer at:

Inquiries or complaints will be dealt with promptly. We will acknowledge your query, investigate it and provide you with a response within 30 days.

If you believe the Privacy Laws relating to the protection of your personal information or this Privacy Policy have not been respected, you may file a complaint with us. We will acknowledge your complaint, investigate it and provide you with a response within 30 days. If, after an investigation, your complaint is deemed justified, we will take appropriate steps to correct the situation, including, if necessary, amending our policies and practices. If you are not satisfied with the results of the investigation or the corrective measures taken by us, you may exercise the remedies available to you under law by contacting the Office of the Privacy Commissioner of Canada at the address below: